Anonymous

I am writing to express my utmost dissatisfaction and concern regarding the abhorrent handling of a bed bug incident during my recent stay at this hotel. The lack of proper protocol, follow-up, and resolution has left me utterly appalled and deeply disappointed in the level of service provided. The incident occurred on Wednesday, June 5, when I reported a bed bug sighting at approximately 8:30 AM. Pictures were taken and shown to the front office manager. I was assured that the matter would be promptly addressed, and I would be informed if relocation to another room was necessary. However, no follow-up communication was provided. Upon returning to the hotel around 11:30 PM, I inquired at the front desk about the status of the situation, only to be informed that I could indeed move to another room. Shockingly, there was no confirmation of the bed bug infestation, and the manager on duty was unable to provide any information as no notes were left regarding my complaint. To my horror, I woke up on Thursday with bites, further confirming the presence of bed bugs. I promptly took photographs of the bites as evidence. Upon raising the issue again with the front desk, the manager acknowledged awareness of the situation but offered no satisfactory answer or resolution. I was merely told that I could speak with the general manager, the following day (Friday). This egregious mishandling of a serious matter is wholly unacceptable. It is alarming that no manager present was capable of adequately addressing this situation, and it appears that no established protocol was followed. As a guest, I expect a certain standard of cleanliness and professionalism, both of which were egregiously lacking during my stay.

• Bedbugs Found
• Requested Refund