Anonymous

Arrived at this location after 12 hours of traveling from NC to WV. I have rented a room at this hotel several times in the past and this location being my hometown where I was born and raised. We checked in on a Friday night 12/23/16 and the first night we did not see any bugs. The next day my kids and friend woke up with little red bumps and my friend began complaining about her back being swollen as well as her face and our service dog began itching and digging at her ears and body. Busy to get last minute shopping and holiday visits in we did not notice or see actual bugs until 12/25/16. My friend by this time was really sick and we all were showing systems we began checking under blankets through sheets and under beds. We smashed and killed one bug leaving blood behind and discovered and captured more live and dead bed bugs and took them to front desk tenant. We were treated as if we were the problem and desk tenant refused to look at bugs or offer us a refund nothing. After a hour of us freaking out and me recording how rude they were to us we were finally offered another room down the hall and were told we would have to talk to management on Monday morning to get our money back. We could not sleep or anything that night and had to wait until almost 12 pm the following day for manager to even talk to us. We filed a incident report and now are waiting for results. .

• Bedbugs Found
• Requested Refund

Anonymous

I checked into the hotel on 7/21/17 and didn't see any noticeable signs of bed bugs under the mattress. Around midnight I woke up to something crawling on my neck; I grabbed it and saw that it was a bed bug. I turned all of the lights on and saw bedbugs crawling in the pillows and under the sheets (I checked under the sheets and pillows earlier as well and didn't see anything). I noticed that my legs, torso, and arms were itching by this point. I checked the kids' bed and saw the bugs all over their bed, too. I woke them up and they complained immediately of being itchy. I called the front office to complain. He apologized and offered to get us a new room, which I refused and said I would be checking out. He informed me that he couldn't give me a "discount" because the manager wasn't there and wouldn't be until Monday. I checked out immediately and he apologized again and said that they haven't had any problems with bed bugs, and that they can be brought in by the cleaners from their homes. He reiterated that the manager wouldn't be back until Monday and I could call then when I asked about a refund. As soon as I got to my car, I called Expedia since I reserved through them. She was apologetic and said they would issue me a full refund and gave me a $25 credit for my next hotel reservation. She said she put a request in the system for an Expedia employee to contact the manager in Monday to inform them of the situation. As of this morning, we are still itchy from the bites we received.

• Bedbugs Found
• Requested Refund