Anonymous

Saw a bug on baseboard when getting ready for bed our first nights stay. We've stayed at the Aqua Palms previously without any problems. I called the front desk and asked for someone to come to our room. I also googled bugs, including bed bugs..since there's been so much publicity about them lately and I can't stand bugs! Two male employees came to our room and I showed them the bedbug. I was told it was a roach. I told them that it was a bedbug and they told me that I didn't know what I was talking about.. so I showed them the photo on my cell phone. It clearly is a bedbug! We packed, went downstairs to check out and was told that I couldn't have a refund. I was told to call the hotel manager the following day. I called and the manager refused to consider a refund, stating that his employees said that it was a roach. He also stated that the particular room had recently been upgraded with new furniture and bedding..which was untrue. The furniture and bedding was the same as each and everyother time we've stayed there..a bit warn! Luckily, I saved the bug..I returned to the front desk and opened the tissue to show the manager. He quickly took a photo of it and asked me to put it away or he could throw it away for me.... He gave me the refund.

• Bedbugs Found
• Requested Refund