Anonymous

One the morning of the second day of our trip. we woke up to bites all over our bodies. We reported the bites to the staff and were told to get cream from Royal Farms. Through out the day, we notices more and more bites. When we returned to our room that night, I checked both double beds to find bed bug in both beds. The one bed even had a bunch of dead bug beds on it. We also had someone sleep on the couch. She was also bitten, however we did not physically see any bed bug on the black frame.

• Bedbugs Found
• Requested Refund

Anonymous

We stayed 3 nights, work up 2nd day had bites on my hand. Didn't know what they were. Boyfriend work up last day and had bites all over him. We searched the bed and one was on his pillow. Called down to front desk, they sent someone up. She say it and proceed to tell us it has been a problem. They gave us a managers number, 3 measages, no call back. Front desh did get us our refund after not being very friendly at first. Made another call, put me to another managers voicemal, again no call back. We had a 5 month old baby with us, luckly she didn't get bit. I have scars now on my hands from the bites, I had a bad reaction to them I guess. Now I'm stressed all the time that I'm going to get them at home, although we took precautions.

• Bedbugs Found
• Requested Refund

Anonymous

We checked into this hotel Fri afternoon. Fri night at 11:30 my children and I were sitting on one of the beds watching tv and talking about our day when I seen a bug crawling on bed. We jumped up and turned on light. What we saw was horrifying. At least a dozen bed bugs between the being on the bed and wall around headboard. We immediately called the front desk and packed our stuff. When staff came up he seen the problem and said he would get us moved. When I got to the office I asked for a refund and was told he couldn't give me a refund as he didn't have authority. He informed me I could contact property manager Matthew James the next day. He set us up at a sister hotel now that it was midnight which I did appreciate considering I had two kids and it was now midnight. However I have called this property manager for 3 days and left multiple messsges on his voicemail and with receptionists. And still no call back. I asked for another number and was transferred to his boss. Again after multiple calls and messages I have yet to receive a call. It was absolutely horrifying what we experienced and appalling that not one manager from this hotel can return a phone call or offer a refund given the clear bed bug infestation. And to make this even worst when I went on the hotels Facebook page today there was a review from another woman who had the same exact experience 2 weeks ago at the same hotel... Seriously Bonita Beach Hotel and Carousel Group get it together. This is despicable.

• Bedbugs Found
• Requested Refund

Anonymous

7/10/23 I encountered bedbugs biting my skin and when I contacted the property manager he denied everything even though I sent a lot of proof.

• Bedbugs Found
• Requested Refund