Anonymous

My family came to Binghamton from NYC and Rochester for my graduation. We rented two rooms. My spouse and I checked the rooms knowing that Binghamton is HUGE on BEDBUGS, yuck. the first room did not have anything in it that we could see. The second room on the other hand had bed bugs under the mattress. My spouse works for a housing program in the Binghamton area and knows how to check and look for the items. The manager was informed of the issue. I would have taken my family out of the hotel but all hotels had been booked already. So he gave us another room. This room had no issues. We were given 50% off for the room initially. My spouse brought the bed bug down to the front desk to show the issue and his disgust and questioned as to why the room was not free. The manager did not note anything. He gave us the GMs number. So graduation happened and we moved the families to house one bedroom apartment. It took over one month to catch up and speak to the GM. We even had to call corporate. We were covered for the one room but were never compensated for the second, even though the families left. It was disgusting. The manager- white, dark hair, white button up shirt, and black pants seemed unbothered by the bug brought to the front desk, the cleaner that went into the room looked unbothered. They \"sprayed.\" My spouse works in this atmosphere and knows that the company has no chemicals that will kill the items unless Diatem Earth. Disgusting hotel would not recommend in the area.

• Bedbugs Found
• Requested Refund

Anonymous

Bed bug casing and feces on box spring in first room. We were given another room. The second room had a spot that looked like bed bug feces as well.

• Bedbugs Found
• Requested Refund