Anonymous

I woke up Thursday July 22nd, 2021 with bumps all over my arms and neck. I had checked the beds for bugs the day we checked in, so I didn't think the bumps were bites right away. The following morning, July 23rd, 2021 I woke up with even more bumps on my arms and neck so I rechecked the beds for bugs again and didn't see anything. Later that same day, after speaking with a family member, I decided to check the couch in the room for bugs and right away I found them in the crevices of the couch. Just after 5pm on July 23rd my husband called the front desk to inform them that we found bedbugs and they said they would send someone up "right away". No one ever came. We waited for 4 hours, with the front desk staff giving us the run around until they finally told us we needed to leave the room, the could not book us in another room, and they couldn't even get an exterminator out to verify the bugs or treat our belongings until July 26th or 27th. We had no choice but to leave and go back to our home (currently under construction), which we had already been back to several times over the course of our stay, possibly bringing the bugs back to my home. Even after showing staff pictures of the bugs and the bites on my arms and neck, they did nothing and never even came to the room.

• Bedbugs Found
• Requested Refund

Anonymous

4/12/2022 Reported bed bugs to management and they just offered another room. No compensation, nothing else. I captured one of the bed bugs and showed it to management. Still management did not offer to put me in another hotel or compensation. I have pictures that show the captured bed bug along with my blood that it sucked out of me.

• Bedbugs Found
• Requested Refund