Anonymous

The hotel room I intended to sleep in had bed bugs, and I left immediately after discovery of this issue. I have 9 bed bug bites on my arm, and pictures of the room I stayed in. I spoke with the GM, and she told me “Ecolabs checked the room and found no bedbugs”, basically trying to invalidate my claim, and did not offer any further support or solutions. I find this to be extremely concerning, because that suggests there is an issue that is not being properly managed, and I hope that this review is read by upper management in the hopes that better policies are put in place to be more defensive. Adult bed bugs can live in carpets, travel through walls, and live over a year without needing food. The pictures are are from a room in this hotel, on January 12th. The initial associate that I informed of this issue when I left was trying to be helpful (1 am on Thursday) did offer me another room, but at this point I was being considerate of other guests, and not wanting to spread bedbugs to other rooms, as my belongings were already potentially contaminated. Also, naturally I wouldn’t want to be in a bed bug infested hotel. There is simply no way of knowing without proper inspection how serious of a problem there is. Luckily I did not bring home any live bed bugs, but I did damage $200 worth of my items to make sure everything was safe (running my clothing on high heat to ensure my clothing reached a temperature of 122 degrees to kill bed bugs, and their eggs). I would rate this hotel lower, but I don’t want to invalidate their claim of being a 2 star hotel. Also, I found the customer service by all members of the team of the hotel to be over all acceptable. Especially the male, and female (supervisor?) behind the counter on the 12th at 1pm. I can certainly understand the desire to fight back fraudulent charges, and claims, but sometimes it requires more attention in order to determine which are real, and which aren’t.

• Bedbugs Found
• Requested Refund

Anonymous

5/29/2024 the management said they have never seen a bedbug in their lives before. That they need to call eco lab then proceeded to walk away and do nothing about the situation.

• Bedbugs Found
• Requested Refund