Anonymous

This is regarding Palm Beach Shores Resort And Vacation Villas. We had Checked in on Sunday 12/17/2023 and prematurely checked out on 12/23/23. The first room we were assigned to was 202. Within 5 minutes of getting into the room there was a roach...We were re-assigned to room 504. Upon initial inspection it seemed dingy and dirty, but otherwise fine. Around Tuesday 12/19/2023 I noticed I was getting some itchy spots, but it didn't seem like any pattern, maybe just some random bites. By Thursday 12/21/23 I was completely covered in bites. Pretty sure they were bedbug bites, I tore apart the mattress looking. I didn't see any signs there - however the MANGY carpeting was so disgusting around all of the corners of the room that they very easily could have been living in there. Since I didn't see any signs on the bed itself, I wanted assurance that it wasn't a contagious rash or some other thing that may need more treatment. Friday 12/22/23, morning I went to the closest urgent care where three health care professionals seeing the bites, confirmed that they were indeed bed bug bites; confirmed that it was absolutely nothing else it could be, prescribed me prednisone since the bites were super inflamed. They formally diagnosed me with bed bug bites- requested the information of where I was staying. Once again upon informing the front desk once more showed no signs of surprise or concern. Sent up "engineering" that was basically useless. He checked the bed, but decided that we didn't have bed bugs cause he didn't see any signs there despite me telling him they were likely in the carpeting, the dresser next to the bed, etc. - they were changed Thursday, 12/22/23. We stayed one more night. I slept on the couch and my husband literally slept in the tub. We rebooked our flight and left the next day. I will be contacting the Florida Department of Health on Tuesday following the holiday.

• Bedbugs Found
• Requested Refund

Anonymous

On May 23rd Found and captured live bed bug after spending four nights at this timeshare resort. Called the desk, they sent up someone to verify. He pulled the bed away from the wall and there was evidence of an infestation. Orkin was called. We were moved to a new unit. The resort did offer to do all my laundry or to cover expenses should I go somewhere to do it myself.

• Bedbugs Found
• Requested Refund