Anonymous

On a recent trip (July 9, 2017) when I was traveling from Ohio to other points. I decided to stop at a well-established and reputable hotel chain to get some rest. The holiday inn has always presented themselves as a facility that is well-maintained, accommodating and professional. I chose to stay at the Maryland holiday inn located at 2 Montgomery Village Avenue in Gaithersburg Maryland. Upon my arrival I was initially checked into room 524. Due to various issues, I was moved to room 528, which appeared to be a better room.I became comfortable in the room, showered, and prepare myself for bed. There was nothing that could have prepared me for what I would face when I woke up.After awakening, I was checking around the room, and I pull back the other side of the bed. It was then I realized that I was not alone. To my chagrin, I realized all the itching and scratching I was doing was due to the other guests in my room. I immediately called downstairs to the front desk and asked for a manager to come to my room. Employee appeared at my door. I took pictures, videos, and attempted to capture the bedbugs in my room. I showed him what was found in the bed. He was apologetic and stated he would take care of everything. We informed him we would be checking out immediately. We went downstairs and he was happy to provide a refund of payment. We discussed what would be done for the clothing and incidentals,as we were forced to purchase new clothes to wear that day. He informed me that upper management and the insurance company would contact me. He assured me that this matter will be resolved ASAP. After arriving home, I spoke with the insurance company ( Fireman Fund )on Monday July 10, 2017. She informed me to take my clothing to the dry cleaners, and that the hotel will pay for them to be cleaned. She offered me no additional information on how this would be achieved or how I would be compensated for the cleaning. I have also not been contacted again from management, nor have I been able to regain contact with anyone. I chose to stay at your facility based on prior experience and a positive reputation. I am strongly disappointed about this experience and poor customer service.Per the Consumer Rights Act, I have the right to "benefit from reasonable care and decent service". I do not believe that the service I receive was "reasonable care" or "decent service".

• Bedbugs Found
• Requested Refund

Anonymous

On Sunday, February 25, 2018 my husband and myself checked into hotel around 7pm. After watching TV for only 2 hours, I had bites/welts to my buttocks and legs. We immediately packed up and alerted management who offered to refund our money, gave me manager's card and gave my husband some cheetos.

• Bedbugs Found
• Requested Refund