Anonymous

May 11,2021 found a bug which turned out to be a bedbug on the side of my bed! I got it off the sheets and in a cup and brought it down to front desk! The guy at front desk said yup it a bedbug and called his manager! He came down to the room and gave me bags to pack my stuff! A whole room filled at 4 am on no sleep! So I packed my stuff and moved into a room TWO doors down! Was not clean etc he told me to talk to manager in the AM! So I stayed up the rest of the night since I was up in fear of seeing these things in the next room and was wondering what was living in the bottom of This room’s bed! So I talked to the manager and he said that that was the last room they were all booked and he would refund me for that night! They would give me quarters to wash my clothes on hot which shrunk my clothes! And was mentioning he would move me across the way to the other extended stay which I later found out they had a bed bug report! And I told him are you going to help me lug my stuff over there at this hour after working all day and now up dealing with this which I never dealt with before! And I took off a day of work to wash clothes and clean a new room which is supposed to be clean before! There was stuff behind bed I told him and I had him come to my room to show him and a chair all dirty gross! hair in the shower hanging toilet gross! I asked him is this the 10 point inspection sign you have hanging in the bathroom(10 point cleaning process ...number 10 management inspection? He looked at it and send the house keeper down who made me a bed and vacuumed! Later that day I had a friend lift the bed to look under in fear of it happening again but no where else to go as I was not in a good situation at home at the moment! Light in the bathroom was so light I had to pull the tall standing one in to take a shower there was stuff all under the bed! Cleaned the whole room and found an old card on top of the cabinets! Never saw a pest guy in but from the outside window the very bottom of bed was in air and mattress was laying on sofa the opposite way with blanket and sheets for a week when I asked the front desk what was happening to the room I was in and had the issue no one seems to know anything and then said oh we are waiting for the exterminator to come! No one gave me a follow up or said anything more on it! This is a new experience so I wasn’t quite sure how all this worked but feel I should have been treated differently and got compensated more then one night I was up all night and missed work which the owner said I shouldn’t have done! Who was going to washed my clothes that traveled to the new room! Overnight guy said this never happen before manager said it common. It’s not common to me tho! It was during covid and rooms should be cleaned more!I found out later on they have a review that says bout bed bugs!

• Bedbugs Found
• Requested Refund