Anonymous

I recently stayed at the Hilton St. Petersburg Bayfront from July 24-26, 2024, and had a deeply disappointing experience. Despite Hilton's reputation for quality, our stay was marred by several serious issues. Upon arrival, our room smelled moldy, the bed sheets were damp, and the overall condition was rundown. We tried to make the best of it, but things quickly got worse when we discovered a bed bug in our room. Horrified, we immediately contacted the front desk. The manager on duty offered to move us to another room, but we were too mortified to stay and decided to leave. I requested a refund, but was told to contact another manager. I did so and eventually received a response stating that an inspection found no infestations and that our reservation was checked out without any associated fees. However, this response failed to address the severity of our experience or provide any meaningful resolution. The lack of empathy and the presence of bed bugs in our room are unacceptable. This incident not only caused significant discomfort but also posed a health risk. Hilton's failure to properly address our concerns and provide adequate compensation has left me highly dissatisfied. I can no longer trust Hilton Hotels for my accommodation needs and urge potential guests to reconsider before booking at this location. My experience was far from the standard I expected from Hilton, and I hope management takes immediate action to improve their service and address these serious issues.

• Bedbugs Found
• Requested Refund