Anonymous

Stayed at this hotel from 12 April through 14 April 2015. I was bitten on my arms, legs, back, and torso. I'm allergic to bug bites and the bites swole up to welts. Took pictures of the black specs along the seam of the mattress and a dead bug that looked like a flea or a bed bug on the mattress.

• Bedbugs Found
• Requested Refund

Anonymous

This was the first and will be the last time i stay at this hotel. I booked my room for 2 nights the room was very clean and nice no problem until i got ready for bed. At around 11:30pm i was laying in the bed i started to feel a tingling sensation on my neck i itched my neck and felt the bump i knew something bit me and literally 5 seconds later another bite appeared on my arm and back. As soon as i got up to see what it was a bed bug was crawling down my pillow i hopped up quickly my friend took a picture of it before killing it. We then proceeded to check the bed we pulled the sheet back and found another bed bug which was also alive and crawling we took another picture and then killed it we pulled the sheets off the matress to inspect the bed more and we found a dead bed bug in the seam of the matress. The front desk staff that night was very appologetic and switched us rooms which we inspected before accepting the room. The staff did inform me that the manager will be there monday morning before we check out. First thing monday morning before checking out i expected to recieve a follow up or compensation of some sort from the manager which didnt happen in fact he didnt speak to me didnt attempt to apologize about the issue seemed he was more trying to hide from the matter. Before checking out the front desk staff asked if i wanted to speak with the manager but i was so upset i felt that shouldnt have been a question the manager should have approached me or called the room phone Which never happened so i never spoke with the manager and again seemed he was hiding from the situation.

• Bedbugs Found
• Requested Refund