Anonymous

We stayed at the holiday inn express on Saturday 10/19/24. We were only there maybe four hrs after going to a family reunion not far away. Once we got in the room our son went to my in-laws room while we went out to run some errands, when we got back we ate and then we were putting our some to bed on the pullout sofa and that is when we spotted multiple issues. For one the mattress was very old and stained and when we touched it up near the top, a bed bug ran from the seam of the mattress and then back in and with further investigation we found new and old blood where they’ve been living. When we brought it to the attention of the person at the front desk they told us that we would have to go through the booking site to get a refund and did not seem to surprised but was very pleasant about everything. Once we were checked out and they clarified that we had vacated the room we decided to just drive back to Virginia Beach to avoid further issues. When the in-laws got up the next morning they went to talk to management and they were told they will not be renting the room and that they would have pest control evaluate the severity of the infestation and this was the pretty much the last we have heard from the management or anyone else from this establishment. Each time they’re called the person at the front desk says the manager is not in or unavailable. Save your money, time, and frustration and find somewhere else that’s clean. It’s just about the same price as the Hilton…go there, or literally anywhere but here.

• Bedbugs Found
• Requested Refund