Anonymous

We checked in very late after Black Friday shopping- before we even entered our room, the woman across the hall came out yelling and screaming and crying that there were bedbugs all over her bed and she had bites (almost welts) all over her. She showed us- thank God we saw this before we even entered our room or sat our stuff down! Went back to the front desk and she offered us another room. She wasn't apologetic or surprised. NO THANK YOU! Still waiting for them to credit my credit card back- which they charged twice for one night! HORRIBLE EXPERIENCE!!

• Bedbugs Found
• Requested Refund

Anonymous

08/30/19 found bed bug and baby....staff apologetic and moved us to room...next door. 9/1/19 found another bed bug...fell off pajamas. Collected the bed bug showed staff member, he was rude and didn't want to help us and showed no concern or sense of urgency. Another staff member took over and deducted that night from our stay. We were suppose to be there 2 more nights but we chose to leave.

• Bedbugs Found
• Requested Refund