Anonymous

7/24-7/26/2020. We traveled with a group for a basketball tournament. Waking up after the first night we had a couple of bug bites. Thought it was just from being outside at the pool. Waking up after the second night covered in bug bites. Not just us in room 242. Also our friends in rooms 250 and 318. The housekeeping mgr was incredibly apologetic and nice, however, the lady at the front desk with the strong accent (didn’t catch her name) was very rude and offensive. She didn’t want anyone to talk and tell her the issue she just wanted to stand there and repeatedly speak over you saying “we don’t have that problem here”. Don’t be fooled they 100% have a bedbug problem. We had the mattress standing straight up so we could check the creases and under it. We found an actual bug in the crease and as I went to grab it it fell off into the sheets and blankets and I wasn’t able to get it again. The overall cleanliness of the hotel wasn’t good either. This hotel is in need of a good cleaning, and the front desk staff needs to have some updated training on customer service.

• Bedbugs Found
• Requested Refund