Anonymous

We arrived shortly after 9PM and was given room 216. After an extremely long day of driving with 2 children under 4, we were exhausted and needed to sleep. While getting the children ready for bed, I had already passed out on the bed and sound asleep. We had been in the room already 2 hours unpacking, getting adjusted to the room and getting the kids sorted out. My wife had woken me at 12:30 to alert me to that fact that we had a room with bed bugs. I woke up immediately and frantically started getting our stuff off the beds. She showed me the bugs and I took pictures that I have shared with the staff at the front desk. I called the front desk and they seemed to be completely clueless that the room had bed bugs. Dave, the desk clerk, told me that he would give me another room. My response was that if the sheets were all washed in the same place then all the rooms had bugs. He responded with saying "No, the heat from the wash and dry cycle kill them". WHAT?! Unacceptable! If the heat kills the bugs then why are there pictures of blood spots on the sheets (that I also have pictures of) My only understanding to that would be that the sheets are not changed or washed. In any event, we left at 1AM to search for another place to rest. Completely exhausted and now having the feelings like we had the bugs in our clothing or belongings, we found a place to rest 15 minutes away. I called in the morning to talk to the manager. Sarah asked what she could do for our major inconvenience. Her suggestion was to give us a free stay at that hotel. "Your kidding me?" I asked and went on to ask "Would you stay in that hotel after this??" . Her response was the same as mine, yet she was not able to do anything other then to fully refund me. I have pictures

• Bedbugs Found
• Requested Refund

Anonymous

We arrived shortly after 9PM and was given room 216. After an extremely long day of driving with 2 children under 4, we were exhausted and needed to sleep. While getting the children ready for bed, I had already passed out on the bed and sound asleep. We had been in the room already 2 hours unpacking, getting adjusted to the room and getting the kids sorted out. My wife had woken me at 12:30 to alert me to that fact that we had a room with bed bugs. I woke up immediately and frantically started getting our stuff off the beds. She showed me the bugs and I took pictures that I have shared with the staff at the front desk. I called the front desk and they seemed to be completely clueless that the room had bed bugs. Dave, the desk clerk, told me that he would give me another room. My response was that if the sheets were all washed in the same place then all the rooms had bugs. He responded with saying "No, the heat from the wash and dry cycle kill them". WHAT?! Unacceptable! If the heat kills the bugs then why are there pictures of blood spots on the sheets (that I also have pictures of) My only understanding to that would be that the sheets are not changed or washed. In any event, we left at 1AM to search for another place to rest. Completely exhausted and now having the feelings like we had the bugs in our clothing or belongings, we found a place to rest 15 minutes away. I called in the morning to talk to the manager. Sarah asked what she could do for our major inconvenience. Her suggestion was to give us a free stay at that hotel. "Your kidding me?" I asked and went on to ask "Would you stay in that hotel after this??" . Her response was the same as mine, yet she was not able to do anything other then to fully refund me. Here is my problem. I stayed here due to the advertising that is being done on Choice hotels. The familiar spokes person was what lead us to think that we were in good hands. Not only were we not in good hands but now risk bringing these terrible creatures back to our own home. I have enough pictures to post unhappy, bed bug claims with pictures onto all the travel sites. Sarah told me that she would call me back in an hour and yet a half day has gone by with no follow up from the hotel. I am willing to bet that the bed is not destroyed, the sheets will remain unchanged and the bed bugs will continue to be a problem them.

• Bedbugs Found
• Requested Refund