Anonymous

We stayed at the Comfort Suites Madison West prior to UW Madison winter graduation on December 18, 2021. After checking in our teenage daughters found bedbugs in their bed in room 3017. We were given a different room for the night and spent several hours washing clothes and inspecting suitcases and the new room. It was very late we did not have an option to leave the hotel. When checking out the manager offered us a refund (which we did not request) if bedbugs were found by the exterminator. We finally received a report on December 31 from Eliminator Pest Control with an address in Cross Plains, WI. The email referenced another room but the invoice referenced the correct room, 3017. The invoice says that no bugs were found. Our concern is that the bedbugs were clearly present in our room and possibly others as the email referenced a different room and that the exterminator or management performed an inadequate inspection. I would avoid this hotel at all costs until the facility is thoroughly treated for bugs.

• Bedbugs Found
• Requested Refund